1 reviews | Active since Jun 2015
Bad service
I wrote a report to multichoice for the bad service i am getting from them.they deactivated my other decoder end of December. I reported the incident then on the 13th of january I received an email stating that the issue was resolved and my decoder was activated again.it was stated clearly that my account will be due on the 28th January 2016.only for me to wake up yesterday and the decoder was deactivated again.no sms,no email.no explanation as to why i was deactivated again.i am so highly disappointed with multichoice.and i am expected to pay full amount month end while this month i only watched the channels for 6 days or less.maybe speak out will be better in resolving this.i cant take this insult any longer.What kind of treatment is this.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and can confirm that your account problem was resolved and confirmation was forwarded on your posting. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and can confirm that your account problem was resolved and confirmation was forwarded on your posting. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,