BAD SERVICE

I previously had a decoder account with Mutli-choice before changing to Streaming, before i could change to Streaming i was told that my last debit order for decoder account must go off and pay the last transaction, which did happen. The agent then after the last debit order went through, we then proceeded to change my account and opened the streaming account, but they couldn't link the old account with the new one (Streaming), so we proceeded to create one without being linked and i asked her will happen then to the old one and i was notified that it will be closed. To my Suprise i am still being charged for the decoders that I haven't been used since January 2023 and when i tell them, no one from Multichoice seems to be understanding.