Bad Service

I have been experiencing bad service from Multichoice since the beginning of this year. My dstv keeps on disconnected. I paid my subscription on the 23rd of December 2020 using cell phone banking and it was not my first time paying via cellphone banking and they say it's not reflecting on their side. I sent them proof of payment and they rep**** saying they have received the payment and has now been allocated to my account. To my surprise, when I woke up this morning my dstv has been disconnected again. I called the call center and they did not assist and they make me hold for almost 30 minutes.