mR
meagan R

1 reviews | Active since Mar 2017

26 Feb 2024, 19:28

Bad Service

I need your assistance, on Sunday I logged onto DSTV stream and created a profile with my email address and password only it did not ask me for any other information. I used this profile to watch the whole of Sunday.

When I try and login now it tells me that the profile does not exist which I can't believe after I paid R799.00 on the day.

I called in this evening and then get told that my account has been linked with my father which makes no sense and nobody gave you permission to do so. This is really frustrating.

I would like my full refund ASAP

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2024, 19:33
Official
Hi Meagan, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
mR
meagan R's update27 Feb 2024, 18:18
Reviewer Update
Good Day ,

Thank you for your response.

This was one difficult experience to deal with.
Nobody could give me this simple information after 10 calls later.

Regards
Meagan