Bad Service

I have been a dstv customer for years but I added extra view package in February. All this time I was using a PVR decoder which I was then advised that I would have to buy an explora to be able to have the services. I did and then dstv quotated me R399 for compact and 2x R95 for the other decoders. I have been paying R600 every moth since February for the subscription. Now all of a sudden in the month of September my services get disconnected. I called the 1st time and they reconnected with them apologising for the inconvenience since they can see payment I made on the 27th of august. all was good until after about 3 days and t was disconnected again. I, again called them and this time the agent told me that she picks up that the PVR is active so that is why I am in arrears. I explained that I am no longer using the PVR and it must be disconnected and she did and told me that the money that was charged on the PVR will be credited back into my explora and all was sorted. Same thing happened last week again and the other agent told me the same story about the PVR but she reconnected my services again. Guess what, I wake up this morning and my services are disconnected AGAIN. I call and I get through to a Bernice who was just hell bent on not assisting me telling me she would escalate my query to financial team as it shows R200 and something and R300 and something has been reversed back into my account. I was not willing to accept the fact that dstv is comfortable with making me wait "atleast"24 hours to get the matter sorted when I have already paid my subscription. I then hung up and decided to call again and this time I got through to a very nice guy called Wiseman.I blew my gasket when he told me a different story in less than 2 minutes after I had spoken to Bernice. He told me DSTV undercharged me in june and now that money is only reflecting now. I asked why is that as I have been paying the same amount from February and shame he could not explain and he wanted to spin me that escalation story again and I said NEVER. Well, he put me through to the supervisor Evelyn who checked my financials and confirmed my payment on the 27th of August. She also mentioned that the was money reversed into my dstv account "which Bernice failed to explain properly" but it was later credited back. she also said that all this time the services were reconnected, the system charged me a reconnection fee which is incorrect as the error was on their side. She said my services have been reconnected again so we shall see.

All this hustle and money I spent to contact DSTV. Today I used almost R100 trying to sort this out. My concern in all of this is that, the agent don't sing the same tune and it makes me question what kind of training do these guys get. ALL THIS INCONVENIENCE WHEN I HAVE PAID HAS LEFT A BITTER TASTE IN MY MOUTH.