Bad service

On the 27 dec 2015 I requested my compact package to be upgraded to premium until 31 dec2015 now multi choice as usual provide bad service,I'm so sick and tired of this company it always rips us off millions,now the disconnect my service at my expense as if I was owing for premium instead of compact cause they can't do their work properly. Now I'm being taken from pealer to post about reconnecting my service plus they charge me reconnection fee,while it was their fault.is the any employed by this company that actually knows their work.