Bad service

I upgraded to the explora beginning of December. The R899 deal. This deal includes installation. Now they give you a list a accredited installers to use. I called multi connect. They said they would come out the Saturday morning at 10 am. At 10am nobody, 10:30 still nobody. I called to find out where they were and was informed they were at another house - it was a difficult installation. Approx an hr and a half later they arrived and installed. I was told to wait 48 hrs for catch up to download which it didn't. I called multi connect they rudely told me it was dstv's fault. I eventually took in the decoder to mnet for testing. It had a fault so they replaced it. I took it home where all went well except for extra view. If you used extra te tv with extra view the explora froze or lost signal. When checking the signal it was low and dstv said that the installers must come out and rectify it. Well 2 weeks have gone past and I'm still waiting. I keep calling and SMS'ing they either promise to come sort it out or ignore you. I sent dstv an email to complain however they have chosen to ignore me as well. So if you do upgrade to this packageDO NOT USE MULTI CONNECT