Bad Service

I have a subscription with Multichoice which I pay monthly via debit order. For some reason my monthly debit order did not go through in November, of which upon my realization I called them on the 8th December to arrange manual payment. The whole of December my service kept on being disrupted resulting in me calling them every week for re connection. Every week I speak to a different call center agent who tells me a different story why my service is disconnected and keeps on asking me to send proof of payment. One week an agent name Mpho told me the account department has went on holiday so my funds where not allocated. To my surprise I was double debited in December. Upon realizing that I called and this time spoke to Simnikiwe Jikelele who promised to sort it out and refund back my payment. Now 11 days later I call to follow up and this time an Agent by the name of Promise Mkhonza tells me a different story and still no refund. Now I have spoken to 10 Multichoice call center agents each telling me a different story as to what is happening with my subscription and they eacg tell me a diffrent story. I am apaulled with Multichoice and want to cancel my subscription.