Bad service

I purchased an Explora decoder and wireless connector (unreliable device, but that is another story) so that I may take advantage of the possibility to download and watch what I want when I want to. The series Agent X was available and I downloaded episode 1,2 and 3. Episode 3 was only 12 min long. I phoned the dstv call Centre to query the incomplete episode . Within a day the episode was not available any longer. I logged a complaint with the call Centre reference number ***. 72 hours later I was informed that episode 3 will not be available. My response was that MC should fix their mistakes. Now I see that episode 5 is also missing. There was no explanation as to why the episode was no longer available. I need to feel that the exhorbitant fee of R779 per month is not totally wasted. AND where is episode 5?<br> ..