Bad service

I have called on the 11th of Jan 2016, to downgrade the package I have with DSTV from R319 package to a R39 one, I was advises to pay R133, because my service was suspended. So I went to pay R140 on today the 12th Jan 2016, when I call back multichoice, I was advised that im owing another R100, the lady couldnt even explain what was the R100 for. Because I didnt have enough airtime, I asked the lady to call me back several times, she couldnt listen, she kept on talking until I was cutted on the call. <br> She didnt call me back yo assist. Im not happy about her customer service. <br> <br> ID : ***<br> Call me on *** / ***