Bad service

On 18/12/15 we did transfer of dstv account and did all paperwork that was required in dstv office in Randburg and the consultant that helped us was Lerato Lerutle. Since previous owner paid on 11/12/15 it was agreed that my debit order starts on 11/01/16. On 05/01/16 my service was suspended and after a phone call on the same day at around 17:00 and confirming all details service was reconnected. Today service was suspended again,<br> and after phone conversation first with the consultant and than with supervisor, whose name is Elana (apology if spelling is wrong) at around 16:20 and long discussion Elane promised that she will look into it, and call me back to update me. No phone call, no update, I still don't have dstv, account has been paid, there were two long phone conversation on cell phone (not cheep) and how is it that for two consultants my account is ok and for third one is not. They told me that conversations were recorded, hopefully somebody will listen them, it was two completely different answers. We did everything (previous owner and me) what we were asked to do, but what now, tomorrow my debit will go trough, for service that I am not receiving. Regards Bosko