Bad Service

This is beyond frustrating. This company has been charging me R50 reconnection fee and I only realized today that the reason why it’s becoming my payment date is the 29th of each month how on earth will I choose the 29th as a payment date. Beginning of the year I requested my payments date to be last day of each month but that was not actioned. I spoke to their consultant on WhatsApp and the website and they don’t seem to be very helpful.

The first consultants name is on WhatsApp said her name was Yolisa who doesn’t seem to know customer service and the 2nd consultant was on the DSTV website didn’t get her name.

I want the reconnection fee to be removed and my payment date to be changed to the last day of the month