JK
Jabulani K

1 reviews | Active since Jun 2013

31 Dec 2015, 10:55

Bad Service

I have wasted so much money, time and resources paying for a service that I cant enjoy. I have called numerous times and I am assisted with people who pretend to know what they are doing or pretend to help and at the end of the day I am still at the same position I was before. I have also brought in decoder into the walk in call center and because it worked your side the assumption was that problem is my end. I have sent print screens to Lethukuthula Kubeka of signal strength and quality on tuner 1 and tuner 2. we have done all the troubleshooting that cannot show there is an error my side. I already spent money getting the installers twice because thats what you advised me. I keep paying for a product that I cannot enjoy or use.please fix this or let me know if I should not be using DSTV

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jan 2016, 10:47
Official
Hello khumalojabu,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,