Bad service

My bad experience started with Dstv Multi Choice when an agent called me in June or July and she wanted to find out if I would like to continue with my price lock which was fixed at 24months. At the time I explained that I was thinking of downgrading my package to the lowest one . Then she explained that there was a 12 month price lock option as well and even if I took the 12 month price lock option I could still downgrade my package when I chose to do it at a small penalty . I then decided to go ahead with it .

On the 24/08/2019 I called into the Dstv call center to request to downgrade my package . The previous agent also explained that I needed to call in the day my account would be debited. Anyway after putting through my request the agent explained that I could downgrade my package because I was on the price lock. I then went through my whole story and explained to her what previous agent advised.

I was asked to email ***. I sent the email on 26/08/2019, since the I have been calling every day . Each time I had to explain the whole story and each time I was promised that it would be escalated. I was even promised that a manager would email me back and that a refund would be done the very next day . I also emailed an team leader by the name of Evette Pilllay whose name I got from one of the agents in the Dstv call centre and the agent explained that she would also explain to her team leader what my query entailed.

I have since received no feedback. I am very disappointed in the service that I received .