Bad Service

i have 3 weeks upgraded to compared plus and activated my catch up option and i keep on calling them to find out and all they do is putting me on hold...i have paid the required amount for the compared plus but im not getting the benefit...i want this matter resolved today,as i will start demanding all the airtime i use every second day to call multichoice.and they will have to give me cash back for the days that i wasnt benefiting from the facility that I am paying for

kind Regards Mpho