IO
Innocentia O

1 reviews | Active since Nov 2011

11 Dec 2015, 07:27

Bad Service

On the 25th of November I paid 319 to cover my one dstv on my name. I have 2 dstv registered under my name.<br> On the 10 of December Multichoice switches of both decoders which I don't understand why. As they were supposed to only switch off one. I called the call centre yesterday to kindly ask then to switch on one which I have paid for. They refuse saying I need to pay an amount of R357 which I gladly do. On payment they only switch on one and inform me I need to pay a further R100 and something. In the 1st place why did they switch of both if I paid for one there explanation they split the payment in 2. Which is the 1st time they have ever done something like this. And which is not my concern as I paid for one decorder. They trying to get more money out of me to switch on the second one which they wont get I paid what they said I must pay what more do they want. I will not be ripped of. And More so their call centre cant even expain properly which adds to my frustarations. Just fix the mess you guys created and stop trying to exploit me.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2015, 12:08
Official
Hello Inno,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,