Bad service

Called on 27 to enquirer about changing ownership of my account to another person of which I was instructed to download the form of the Dstv website of which I did. I completed the form, attached the required documents and then emailed the form as required. On the 5 of December my account was disconnected, which I thought it was the change being effected. Hours went by and no change, I was then forced to call in and enquirer as it was noted on the form that I would be notified within 24 hours, which did not happen. What frustrates me is the fact that no one knew what was going on as I had to experience bad service again on 7 December when the extra view was disconnected. I had to call and hold on for 15 minutes of which Mtn never made provision for one to call Dstv every two days free of charge due to *********** staff.