Bad Service

I have been a customer for 14 years and have always had a monthly debit order that goes of on the 28th. For some reason it did not go off this month but I received no communication that my account was in arrears. Now, on a Sunday, I just get a message on my TV screen stating my account is in arrears. After calling and speaking to DSTV consultant and supervisor, they said they didn't get confirmation from my bank. DSTV informed me that I had to make a cash payment before they could re-connect me AND they even had the cheek to charge me a reconnecting fee. Why did DSTV not contact me so that I could check with my bank what the problem is BEFORE disconnection me, giving me at least the opportunity to resolve payment. I'm really furious & disappointed at Multi choice for such pathetic service. I pay a lot of money per month and this is the service I get.