Bad service

I requested a disconnection on my invoice date and now I'm requesting they reconnect me on Easyview and tell. Me. How much to pay, they giving me the run around telling me to pay R160 before reconnection, why is it always a hustle when you supposed to give me service it's always bad, why would I pay so much to reconnect on Easyview, I'm tired of this bad service every single month it's this bad service. I want my services downgraded to Easyview and given the amount to pay. *** that's my ID number