BAD SERVICE

So i inform multichoice via email to change my package to the compact and i am no longer by the means to afford the premium package they however left the premium package on for a about a month and a half even though i informed them and even paid the compact price. Now my tv is not working for two weeks i called them numerous times the *********** call center staff cannot assist how does it take the Manager two weeks to call . youll are insisting on me paying the arrears amount when we cancelled with you that is ******* i will take this up with the ombudsman or the national complaints commission as you want to rob me of money i dont have when i paid for this month but have not been able to watch anything.