Bad service

Good afternoon you regarding my previous complain I've received several calls from one of dstv consultant I was promised that they will remove the amount of money that was incorrectly charged and I was advised to go to one of they multichoice service points for my insurance so that they able to claim on my insurance but unfortunately still unsuccessful after 10 years of paying this policy. I'm still not getting any joy on this policy and now I'm clueless what to do because I've communicated with multichoice several times and even the guy who was assisting was willing to assist. I need help on how to resolve this issue from any senior manager or any senior staff member at multichoice because I've been paying for their policy for more than 10 years and it's sad to know that my policy still active but they're not honouring and insurance cliam. We also need clarity whether there is any regulators that can assist me on this matter because of me and multichoice I think now we are not in the same page and I would like this matter to be resolved as soon as possible