BAD SERVICE

I have been a DSTV client for over 8 years and never have i missed a payment or has my DSTV been cutoff due to non payment.I wanted to apply for the DSTV Explora + DStv Premium + Access Fee + DStv Smart LNB + installation for only R899* pmx24 package.So i followed instructions from the email that i have received. A call center agent phoned me on Tursday 5 November 2015 and she went through the agreement with me and asked if i credit check could be done and i agreed. Then the agent told me that i was declined because i was classified a bad payer on my record. This of-course had me up in arms because all my accounts are always paid on time. I went to my banker and he did a credit check and told me that i had no judgments against my name. Then on Tuesday 10 November 2015 i tried again. To be told once again i was declined and this time not for being a bad payer but that my Your application therefore was declined due to the check done against your income versus expenses. Your income captured on our system is less than your bureau and household expenses. How do i get declined twice with different excuses.