eM
everdette M
1 reviews | Active since Aug 2015
06 Nov 2015, 09:09
bad service
over a month ago I got a dstv explorar for 99 a month for 24m and since then they failed to bill me correctly i phoned them continuoisly my self service stated that I owned them 1246 phoned them by phoning them they assured me the balance is only 604 and this will be corrected. this morning the sms comes through they debit me 1246. i phoned them the lady who answered said i must go to the bank and reverse this payment. as i am in hospital i explained she friendly advise me thats there is nothing she can do for me. and my airtime cuts. didnt even phone back to apoligize for the inconvenience.
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DStv (MultiChoice)'s replyOfficial
06 Nov 2015, 16:13Hello everdettetania,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply06 Nov 2015, 16:13
Official
Hello everdettetania,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,