1 reviews | Active since Nov 2011

03 Nov 2015, 10:07

BAD SERVICE -

Good day,<br> <br> After 10 emails, and still not response on my account to the issue that needs to be resolved for a recon done on my account. After emails, call centre calls sitting 1hour for 2 months with no results. I still did not get any response on my account or a recon done on my account. I ONLY RECEIVE A ACCOUNT that is printed out. I requested a recon on how my service is been done and how is it possible that a balance is showing on my acccount due, if they cannot provide me proof of deffinately use of the service. I have 2 DSTV and requested a full recon how my activatation is worked and payments. UPGRADE ON CREDIT CARD DID NOT HAPPENED AND ACCORDING TO YOUR SYSTEM IS THIS NOW A DEBIT ORDER THAT DID NOT Go threw on my account that is not true. Your system is not working, and now my system still cannot be sorted out, I EMAILED EVEN MANAGER ON THE FLOOR WITH CALL CENTRE MAKE PROMISES AND NONE WAS KEEP AND THEY DID NOT RESPOND TO ASSIST AS PROMISE, If your accounts do not work - who can assist .Dates of emailed to DSTV for Service. /Wed, Sep 30, 2015 at 6:48 AM - /Oct 2, 2015 at 1:40 PMFwd: Bad services call centre [#***] /Wed, Oct 14, 2015 at 5:42 / Ref ***/<br> Ref698222

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 11:53
Official
Hello Correta,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team