Bad service

Good day

Please can I have an explanation as to the following.

I was a customer @ DSTV for an estimated 20 years, with never any issues wrt payments. I terminated my subscription in October 2019. To my understanding you need to pay before viewing I received a call from attorneys Blake & Associates accusing me of not PAYING my BILL with DSTV and I have an outstanding amount of R536.18

Please can I have an explanation on how do I owe DSTV money if I terminate the subscription. When was I ever contacted by DSTV explaining why I owed money before handing me over

If this is how DSTV treats customers I do not want to be a part or associated with such a company. This complaint will be forwarded to Hello Peter.

Awaiting feedback.