NM
Ntswaki M
1 reviews | Active since Sept 2013
14 Jun 2020, 16:41
Bad service
We asked for a downgrade from compact plus to compact through their Whatsapp system. A week later they upgraded our package to premium. We have been calling ever since and they say its our mistake and they want us to pay for it when it clearly states on the whatsapp conversation that they scheduled for a downgrade from 1 June 2020. They have blocked our viewing since then. We have spoken to a number of help desk consultants and have not helped us instead they keep us waiting on the call for a very long time. This is pure incompetence in their part and we want that fixed. We should not have to pay for their mistake
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Jun 2020, 16:49Hi Ntswaki,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Jun 2020, 16:49
Official
Hi Ntswaki,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NM
Ntswaki M's updateReviewer Update
08 Jul 2020, 16:07DSTV still has not fixed our issue. We have gone to their center in Menlyn, we have called and we get the same respond which is we will escalate the matter and get back to you. If you do not want to help us then cancel the damn thing. We are not going to allow you to bully us into paying premium subscription that you upgraded us to. We want to only pay for compact and not for the premium amount they want us to pay
NM
Ntswaki M's update08 Jul 2020, 16:07
Reviewer Update
DSTV still has not fixed our issue. We have gone to their center in Menlyn, we have called and we get the same respond which is we will escalate the matter and get back to you. If you do not want to help us then cancel the damn thing. We are not going to allow you to bully us into paying premium subscription that you upgraded us to. We want to only pay for compact and not for the premium amount they want us to pay