1 reviews | Active since Oct 2015
Bad Service
I have been a customer of Multichoice for over 15 years. On Thursday the 15th of October I added on the DSTV Indian to my packages and was advised by the operator that it was fine as my account was up to date. On Friday the 16th I was disconnected and told that I had to pay R912 which I did. Upon reflecting on my statements I realize that my account was in fact in a credit of R100 except for what was processed in October due on the 1st of November. I called in this morning to explain this to the operator only to be told that yes my account is in credit now but that is was overdue last week and that I cannot expect services for free. My account is now in a credit of R30 and I have been charge a R50 reconnection fee. I find the service deplorable and the call centre operators ridiculous.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the account has been reconciled accordingly and your next payment is expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the account has been reconciled accordingly and your next payment is expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,