RV
Robbie V
1 reviews | Active since Jun 2012
17 Oct 2015, 06:58
Bad service
My decoder has just been disconnected for the third time in two weeks. Everytime i contact them they tell me there is a system error that shows i am in arrears. It has been escalated twice already and to date no one has contacted me. How long must i take this **** from these bunch of idiots?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Nov 2015, 07:51Hello robbiev,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that the query you had has been resolved and also there was an amount credited into your account and and the next payment is expected on the 2nd February 2016. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that the query you had has been resolved and also there was an amount credited into your account and and the next payment is expected on the 2nd February 2016. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply05 Nov 2015, 07:51
Official
Hello robbiev,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that the query you had has been resolved and also there was an amount credited into your account and and the next payment is expected on the 2nd February 2016. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that the query you had has been resolved and also there was an amount credited into your account and and the next payment is expected on the 2nd February 2016. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile