mN
mary N

1 reviews | Active since May 2015

16 Oct 2015, 10:54

BAD SERVICE

I have been disconnected by Multi-choice from August 2015 till October 2015.<br> telling me that i did not make the august 2015 payment, i did send proof of payment to several employees which they failed to allocate the payment they always tell me that they have escelated the matter to the right department, every week i have to call for them to reconnect my service, they do reconncet my service but not allocate the payment till to day i had to call with the same problem.<br> <br> im seriously sick and tired of that, im ussing my own airtime and have to hold for 1hour to speak to the team leader, who failed to monitor the account.<br> <br> the bolow is the names of all people i spoke to and faiiled to help me.<br> <br> 1.Banele Sithela<br> 2.Ntandokazi Msebenzi<br> 3.Lesiba Raphadu<br> 4.Lethukuthula Kumalo<br> [Email Removed]<br> [Email Removed]<br> 7.Niel nkosi<br> 8. Lebogang mamaregana

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Oct 2015, 08:50
Official
Hello thonaeng,

It is with great concern and regret we received your feedback regarding our service. We would like to take this opportunity and apologise for your inconvenience.

Our records indicate that you have been assisted. Your DStv service is active and your account was manually adjusted.

Once again, we apologise for the poor customer experience you received.

Thank you for taking your time to contact us.

Should you require any further assistance, please don't hesitate to contact us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah




Best regards,