Bad service

Close to 2 months ago I started the process of switching over from the LTE/Premium package to a Fibre/Premium package. I went to the customer centre in Cape Town and completed the process and was told Vumatel will contact me for the re-activation of the existing Fibre line at my premises. I was contacted by Vumatel after a while and they came out to inspect the installation. After another week or two they contacted me again and we setup an appointment but they never honored the appointment and also did not contact me again. So the bottom-line is that I am still not connected after 2 months.