1 reviews | Active since Oct 2015
bad service
multichoice thinks that they have enough clients to keep them alive until some new company comes out with better service, ive rented a movie on box office more than 6 times and everytime i get a message that i successfully rented movie which means R30 each time i rent, but the movie never displays when saying that,the end of the month i will have to pay those fees and cannot argue with them, always hungry for money they are..i called a few times to try resolving this issue and every consultant says theyll make a note of it and would get back to me the very next day calling me back....lol where in history would multichoice ever call one of there clients back, that would be a waste of call rates to them, so i called twice now already which took a R55 airtime each time which is 55x2=110 rented movies wasted 30x6 =180 + plus my monthly installments i pay.<br> <br> my opinion is that there service really sucks and never make there clients feel good and happy.<br> <br> this is only 1 of many issues i had with them<br> <br> sieraaj
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have advised that the Box Office account was already credited then we upgraded to Premium package as per your request and scheduled payment for the following day. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have advised that the Box Office account was already credited then we upgraded to Premium package as per your request and scheduled payment for the following day. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
