CP
Cole P
1 reviews | Active since Feb 2014
13 Oct 2015, 14:05
BAD SERVICE
I spoke to 3 consultants and was assured my account is up to date <br> They confirmed they have received my payments ( still had to send it like 4 times over )<br> I even reported bad service on the servey and nobody got back to me <br> Im still getting an error message that my account is in arrears <br> Now I posted on Facebook and no one at Multichoice can find my payments<br> I need this issue sorted out before I take it to the Ombusman <br> I just can't get over their incompetence<br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Oct 2015, 09:34Hello McPherson1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the next payment will be debited on the 2nd November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the next payment will be debited on the 2nd November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply27 Oct 2015, 09:34
Official
Hello McPherson1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the next payment will be debited on the 2nd November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the next payment will be debited on the 2nd November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,