Bad service

AM TRULY DISAPPOINTED WITH YOUR SERVICE AND I MUST SAY IT'S ONE OF THE HORRIBLE EVER AND WHEN I THINK OF YOU GUYS I FEEL SICK.

TODAY 14/08/19 I BOUGHT A NEW DSTV DECODER AND FOR ACTIVATION I CALLED YOUR SUPPORT HOWEVER THE THREE CONSULTANT WERE SO UNPROFESSIONAL AND WITH POOR KNOWLEDGE, I FIRST SPOKE WITH KIAN JUST AFTER 20:00PM AND HE ACTIVATED MY NEW DECODER AND HE SAID MY PREVIOUS PACKAGE WON'T BE TRANSFERRED TO MY NEW DECODER AND HE SAID I NEEDED YO PAY R23.00 AND MY DECODER WILL BE ACTIVATED. I THEN CALLED BEFORE MAKING THE PAYMENT AND I SPOKE WITH LOLWAZI AND SHE CONFIRMED MY REF NUMBER.

AFTER MAKING THE PAYMENT I THEN CALLED AGAIN AND I SPOKE WITH SANDY MAJOLA WHO WAS NOT HELPFUL ALSO. SHE ASKED ME IF I WANTED TO MOVE MY PACKAGE TO MY NEW DECODER AND I TOLD HER THAT KIAN SAID IT WAS NOT POSSIBLE AND SHE THEN CHANGED THE STORY AND SAID I NEEDED TO PAY R23,71 AND TGIS MADE ME FURIOUS AND I TOLD HER THAT I HAVE ALREADY PAID R23.00.

MY PHONE GOT CUTOFF AND SHE DIDN'T EVEN HAVE A COURTESY TO RETURN MY CALL. I EVEN ASKED FOR TEAM LEADER AND SHE SAID TEAM LEADER WAS NOT AVAILABLE, HOW LOW IS THAT.

KINDLY RETURN MY R23.00 AND I WILL PAY THE FULL AMOUNT OF R23,71.

YOUR SERVICE IS DISGUSTING