Bad service

Dstv service over the last two months have been very disappointing. I have been debited for an annual subscription fee in June for R773 and then in July I am going to debited for R1061. I am very confused why am I been debited for this these amounts my monthly subscription previously 443 previously. I spent 15 mins on the phone yesterday with a *********** consultant and today 33 mins with two consultants that belong in a zoo. Dstv you are going ???? ???? down with bad consumer service. Please sort out my query and explain why this occurred.