bad service

on monday the 21/07/19 i called in and got thru to the PE contact center, the lady that i was speaking to didnt know who she was because she gave me 2 names being noluthando and the other name i forgot, i had called in to be assisted with a downgrade as i'm unable to pay for the compact plus amount and be downgraded to compact, i was adv that i wont be assisted as my payment date has passed, i asked if i can pay the compact amount and asked if i'll be disconnected for short payment, the lady couldnt answer me and got me 2 team leaders, the 1st being melissa and she wasnt great help and the other "team leader" didnt give me her name but eventually hung up on me when she didnt want to listen to my complaint. can i be called back as i would like to disconnect the service permanently. ***