Bad service

The consulted refused to update details on the account because I was calling on behalf of my mother .... I wanted to pay the account but she refused and told me that my mother should give the consent ..o told her am with her but she can only speak Sepedi she was saying she is Xhosa she cannot speak Sepedi she will get someone to talk to my mother but unfortunately I stayed on the call for long time even my airtime got finished...she just did that deliberately....poor service at multi choice...poor and very poor ..I will not recommended anyone to take DSTV ..rather go to Netflix