Bad service

On the 30th I called in to downgrade my services and also cancel the pvr service. I paid the subscription amount for both my accounts. Later I received an SMS saying I owe more money I called again on the 6th explained everything I was told my pvr services were not canceled so the matter is escalated. Today my services are disconnected 8 called again because they have added to my bill again I was told nothing can be done they escalating the matter