MK
Mpho K
1 reviews | Active since Nov 2014
06 Oct 2015, 15:31
Bad Service
I paid my DSTV account on the 20th Sept 2015 and I have send out proof numerous proof of payments but to date my query has not been resolved. I have tried to call their call centre but every time I call I'm given a different email address to forward my query to. I've just arrived home to find my decoder services switched off again. When I called the call centre I was given another email address to forward my issues to.<br> <br> I find it highly unacceptable and unfair that I'm paying over R1000 a month for the services that I'm not getting and everytime I have to watch tv I have to spend more money by calling multichoice in order to be reconnect and be disconnected the following day.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Oct 2015, 13:47Hello Mphoku,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you had been assisted. Your DStv service has been restored and the account has been manually adjusted.
For future reference, please use our banking details below including your customer number. This is to ensure that your payment is allocated to your DStv account within 24 to 48 hours after you have paid.
Our banking details are:
o Bank: ABSA
o Account holder: MultiChoice Africa
o Account type: Current
o Account Number: ***
o Branch code: 632005
o Beneficiary ***.
Thank you for taking your time to contact us.
Please don't hesitate to contact us should you require any further assistance.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you had been assisted. Your DStv service has been restored and the account has been manually adjusted.
For future reference, please use our banking details below including your customer number. This is to ensure that your payment is allocated to your DStv account within 24 to 48 hours after you have paid.
Our banking details are:
o Bank: ABSA
o Account holder: MultiChoice Africa
o Account type: Current
o Account Number: ***
o Branch code: 632005
o Beneficiary ***.
Thank you for taking your time to contact us.
Please don't hesitate to contact us should you require any further assistance.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply17 Oct 2015, 13:47
Official
Hello Mphoku,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you had been assisted. Your DStv service has been restored and the account has been manually adjusted.
For future reference, please use our banking details below including your customer number. This is to ensure that your payment is allocated to your DStv account within 24 to 48 hours after you have paid.
Our banking details are:
o Bank: ABSA
o Account holder: MultiChoice Africa
o Account type: Current
o Account Number: ***
o Branch code: 632005
o Beneficiary ***.
Thank you for taking your time to contact us.
Please don't hesitate to contact us should you require any further assistance.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you had been assisted. Your DStv service has been restored and the account has been manually adjusted.
For future reference, please use our banking details below including your customer number. This is to ensure that your payment is allocated to your DStv account within 24 to 48 hours after you have paid.
Our banking details are:
o Bank: ABSA
o Account holder: MultiChoice Africa
o Account type: Current
o Account Number: ***
o Branch code: 632005
o Beneficiary ***.
Thank you for taking your time to contact us.
Please don't hesitate to contact us should you require any further assistance.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah