BAD SERVICE

I have just gotten off the telephone with a consultant named Phumzile - REF ***1 - I7, the consultant had me on hold on the phone for almost 60 mins, just because i wanted to speak a supervisor regarding my account. After having me on hold for such a long time Phumzile comes back to the phone stating that her supervisor Happy Masiteng does not want to speak to me. Phumzile confirmed that because i pay my account on the 20th of every month DSTV cannot pick up my payment because they have me on the 30th billing, NO IDEA WHAT THAT'S GOT TO DO ITH ME PAYING MY BILL EVERY MONTH. Now i have to pay R117.00 rand to reconnect my DSTV because of DSTV not knowing what they are doing. Boitshoko Tyalimpi who is in charge of the complaints was sent a complaint from me regarding two other consultants (Ayanda & Sakile) i requested for a recording of my conversion with the two consultant on the 16/09/2015, still haven't received any recording, but an email from her stating that i owe R559.00 and my account is in arrears. Clearly no one knows what they are doing there. So now after 150 mins of calls and R750.00 later, still nothing gets done, what kind of service does MULTICHOICE offer.<br> <br>