Bad service

I'm so furth up with dstv I payed R400 plus R27 on the 31 it happened my dish didn't play folor two days after paying I called they activated it after 2 days then again on the 15 it was disconnected I dont how wherelse I payed R427 I whatsapp no respond I called they also don't see what could be the problem when I Facebook them they then connected it today in the morning it off again I'm tired of calling smsing or whatsapping them all I want is to be refunded back for all those days my dish was off