Bad service

On the the 3rd of June I called multichoice because my service was suspended. They told me the amount I should pay to be reconnected and I also moved my debit from the 3rd to the 25th. After work I went to pay and when I got home I was reconnected. Frriday morning I was disconnected again and the answer I got when I called to enquire was just absurd. I was told that because I changed the date I was supposed the pay the prorated fee, this does not make sense because I moved the date down not up. And the consultant says there is nothing she can do about itI have to pay that proeated fee and reconnection again. This is totally absurd.