Bad Service!!!

From the 26th of July 2015 Multichoice disconnected our dstv service. First they said they could not trace our payment and then they said they had system upgrade issues. I sent them the proof payment thrice. In the week of the 28th of August, we received a standard email from the GM of Customer Care - Natasha Abed - apologising for the inconvenience, yet the email did not include any details of a solution to our problem implying that the matter has been resolved. On a numerous occasions I have woken up in the morning to find the dstv has been disconnected and the notification stating that our account was in arrears. Yet, one cannot get any relief from the call centre so I decided to go to the customer care centre in Randburg. Fortunately, there was a better service offering there. Now, the only outstanding matter is the pro-rate fee that I should pay for the month of October as I informed dstv that we will not pay for the entire month because there were a few days in August/September where we were not granted access to the dstv.