bad service

On 25 September 2014 I upgraded to premium R665 + R50 reconnection fee at checkers and the bouquet was opened. On 28 October 2014, I paid R295 via eft and migrated to compact. I was told to pay R50 reconnection. I paid R50 reconnection on 04 November 2014. In December 2014 I didn't open any bouquets. Now im being told that I owe R665 for premium in November which I asked to be downgraded and another payment for December whereas my connection was cancelled for the whole of December. I asked for a recording retrieve on 04 December, to this day I can't view any channels and still no connection and I am very unhappy and not prepared to pay anything for December and will also not pay for a bouquet I didn't ask for.<br> <br> My complaint reference number is *** where I have been exchanging e mails with call centre staff who keep on telling me that they are still waiting for retrieval or transcription of the recording. I demand a response today<br> My wife has also made contact with the call centre to no avail