Bad service

I am so disgusted with the poor customer service and communication from Multi Choice. I am on a capped price however you keep on charging me more then what my monthly payment is, you send me messages giving me different amounts every 5 days, and no one can answer me of where these amounts is coming from. If you don't understand the term capped means then I suggest you Google it or I would be gladly to explain it to you. December I spoke to one of your Operation Managers that promised me that someone will get back to me and have this sorted sadly nothing happened.