Bad Service

I am so angry and disappointed with the service given to me today. I didn't not receive the service I deserve for a person who works for the money, pays a subscription and gets treat like trash. On the 11th of March I made a payment based on the Enquiry I made on how much I needed to pay for my services to be up, which after the agent told me I made the payment. Friday the 15th my services gets suspended and I'm told they don't have payment from me which is not true so there and than I emailed my proof of payment and the agent at that time activated my services. Then come Monday the 18th again my services gets suspended based on the same issue that took place on Friday the 15th. Spoke to an agent who's polite as she gave me the right email address to email my proof of payment because the previous agent on Friday gave me wrong and misleading information. Te the lady told me I should email the documents but then again she gave me the wrong ewail address because my documents did not go through till this moment. I asked for the supervisor who also failed to give solution to my problem of having my services up and running again but insisted I pay extra "outstanding" amount which was short, and honestly I will not do that. My frustration here is that I've been mislead by three people in that same department, which brings question to what kinder of training do they follow and if they know the product, secondly my kids are frustrated cause now they can't watch their favourite programs and now I'm left to look like a failure to them cause one minute it's working the next it's not. This is totally unacceptable and demand asnwers and the right service I believe as a tax payer and South African citizen deserves. This is nonsense and I will not tolerate it.