Bad service

Good evening..

At 20:00 pm 17 March I called in because my second decoder was giving an error "waiting for primary decoder for connection". I was assist by a woman named Zandile Mhlongo call ref ********** 0i68. I got the most unpleasant service from DStv, she kept telling me to press an option that was not reflecting on my screen. She was constantly speaking over me as I tried to explain to her that it was not showing on my screen. She then just told me in a very rude manner to hold as she does not understand my decoder. A few seconds after she spoke to another agent, assuming they told her what she didn't know. She just then told me again very rudely that she's putting me through to explore.. Could not say anything because she said that and immediately put me through. I held on the other line till I got cut.. At the end of the night I was not assisted and got the most ****ty service.. Can something be done about this, I have the call recording if you need it.