Bad Service

Bad Service Received. A payment of R600 was done to re-open my account, called to confirm the amount that should be paid and was told i should pay R586.00. I actually paid R600.00 to avoid any conflict. Called the call centre the firt time and was put on hold for 10 :24 seconds. I then decided to hang up and call again, spoke to Nazo Mcoyane who sounded very tired and unfriendly. Asked her a simple question, 'Is this how you speak to customers?': the respond I got was that she will try to be more louder or friendly. Made a payment on the 30/01/2020 and my outstanding balance was R0.00, then 12 days later after the payment, then Multichoice decides to disconnect the dish, can someone explain how did it come to me owing R162.00 after receiving services for 12 days. Was even told by Nazo that i can not speak to the manager or the supervisor cause they are not available and i will need to deal with her. Meaning whether I like it or not I will have to talk to her. I asked her if the amount due for the month is R762.00 in total and her respond was that she will not be able to answer that. My payment Ref no. ***9 / contact ***