Bad Service

I app**** for the pricelock offer in the 31st January 2019, I was told the explorer would be delivered to me within 5-7 days,i have up to date not received any delivery or contact and when I call the call centre I get told that is another department that does not take direct calls,so in a nutshell I have no idea what the heck is happening and when I am supposed to receive the explorer as there is no one I can speak to who can follow up for me.I have also on 3 occasions requested that they pass on a message for that department to call me urgently but no response or contact has been made with me.This is very unprofessional and unacceptable!!!!!Do not offer something if you cannot honour it!!!