Bad service

My account is in arrears I called the call centre made an arrangement made the payment, dstv services were reconnected. To my surprise a week later they were disconnected again, I called the call center and the agent I spoke to said my payment was wrongfully sent to my residential account I should email proof of payment, I did and services were reconnected a day after they were disconnected again I called in same story I email again now to the consult directly and she said ahe would send it on her side to the payments department. AGAIN two days later services were disconnected I spoke to an agent which said he would escalate my query to his team leader and that I woukd be called back by the arrangement department to confirm the arrangement and that the initial payment is now reflecting on the correct account. To my surprise AGAIN this morning services have been disconnected and nl agent called me to confirm the arrangement. I just need clarity as to do i need to call in every morning? And bear in mind that a single calls takes about R20 to R30 rands