BAD SERVICE

I am so unhappy with this service provider , I paid my account on the 1st February 2019 and then on Monday the 04th February they sent an sms to say my dstv is being disconnected then on Tuesday 05th February 2019 i called their call center they asked me to send them a proof of payment of which i did then later followed up with a call to check if they have received my email then my account was reconnected, then again on Sunday the 10th February 2019 I received an sms telling me to make a payment then they disconnected me again on that same day I had to use my airtime again to call their unreliable call center forthem to tell me to forward the proof of payment again Lerato was the agent i then asked to speak to a manager of which i ha d to hold the line till i spoke to Filike not sure she told me a long story then i asked if it's possible for me to get a call back cause my airtime was about to get finished she said no they only have inbound can't make outgoing calls the my call got cut due to airtime i reloaded again called and spoke to Joyce Mafakoe who said the payment was not allocated by the finance team so they can't access my proof of payment since they don't work on weekends question is why was it not allocated on the 04th when they reconnected my service i had to again send an email to Joyce with the same proof of payment of which i feel is unacceptable the service you guys offer is very poor what about people who don't have the facilities to send emails or even call you really unhappy about this you guys need to restructure cause you can't run a business like this